Case Studies

Client Confidentiality Notice: We maintain strict confidentiality for all our clients. The following case studies represent real results achieved for businesses across various industries, with all identifying information removed to protect their privacy.

Case Study 1:

Regional Automotive Dealership Chain

The Challenge: Following a disputed warranty claim, an upset customer mobilized their social media following to post 8 negative reviews across Google and Trustpilot within 48 hours. While not technically fake, these reviewers had never been customers. The dealership's rating dropped from 4.6 to 4.1 stars, impacting sales leads by 25%.

Our Approach: We documented that reviewers had no verifiable customer history and worked with both platforms' content integrity teams. For Google, we utilized the "conflict of interest" flag, and for Trustpilot, we used their business verification tools to challenge non-customer reviews.

Results:

  • 5 of 8 non-customer reviews successfully removed

  • Rating recovered to 4.4 stars over 4 months

  • Implemented verified purchase review requests, increasing legitimate reviews by 40%

  • Sales leads recovered to normal levels within quarter

Case Study 2:

B2B Software Solutions Provider

The Challenge: Over a 2-week period, 7 suspiciously similar reviews appeared on Trustpilot claiming poor customer support and hidden fees. The reviews used similar phrasing, posted during off-hours, and none could be matched to actual customers. This coincided with our client's major product launch, suggesting competitor interference.

Our Approach: We leveraged our specialized expertise with Trustpilot's unprompted review challenge process - an area where we have unparalleled success in the market. We compiled linguistic analysis, posting patterns, and the lack of verifiable customer interactions. Our established relationships with platform integrity teams expedited the review process.

Results:

  • 6 of 7 unprompted reviews successfully removed from Trustpilot

  • Challenge process completed in just 18 days (industry average: 45+ days)

  • Rating protected at 4.3 stars during critical launch period

  • Competitor activity ceased after removals (suggesting deterrent effect)

  • Client secured enterprise deals with customers had expressed concerns

Case Study 3:

Hotel Chain

The Challenge: Twenty-three harsh reviews on Trustpilot complained about "construction noise" and "closed amenities" without mentioning they'd received 50% discounts and were pre-warned about renovations. Reviews were technically factual but highly misleading.

Our Approach: Our investigation compiled booking confirmations showing disclosure acknowledgments and applied discounts. We successfully argued these reviews violated Trustpilot's "relevant context" guidelines by omitting material information that would affect reader interpretation.

Results:

  • 18 of 23 reviews updated or removed after context challenge

  • Developed new review response strategy highlighting renovations completed

  • Occupancy rates recovered faster than projected

  • Created template for handling renovation-period reviews